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*If you are a consultant, please enter the name of the user company.
DataLoad version 4 has been successfully tested with Oracle Applications Release 10.7. (Character, 10SC and NCA), 11.0.X and 11i, on all Windows operating systems. If you have problems using DataLoad, either because you don't know how to do something or because your load isn't behaving as you would expect, please follow the following steps. In particular, unless you have purchased DataLoad Professional please treat email support as a last resort, however if you need to contact us about a DataLoad issue or anything else then please do not hesitate.
1. Read the DataLoad documentation, the latest version of which is at http://www.dataload.net/help/
2. If the problem is to do with the way DataLoad works, or if you suspect you have found a DataLoad bug, please download the most up to date version to determine if the problem has been fixed.
2. Use the DataLoad Forum. You may find someone has already asked what you need to know, but if not then post your question there.
3. Where problems are encountered which are not addressed by the user guide or on the forum, email support is available. Contact DataLoad Support at:
If you do contact us concerning a problem you are having with DataLoad please supply as much of the following as possible:
DataLoad version
Applications version
Operating system (95, 98, NT, 2000, XP, Citrix)
Applications NCA or 10SC (if 10.7)
Name of the form you are loading into
Screen dumps of any error messages
A copy of your DataLoad .dld file.
The steps to reproduce the problem.
